10 Comments

Good piece. Can I translate part of this article into Spanish with links to you and a description of your newsletter?

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Sure thing, Salvador. I'm glad you liked it!

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These are the employees organizations should not only be thankful for having, but do everything in their power to keep them happy.

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I fully agree!

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And yet, that's not always what they do.

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I'd put systems thinker as the first critical skill, for a simple reason: all other skills are related to being able to think in systems. Technical and social!

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Thinking in systems is powerful and it scales!

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Thanks for this great article providing the essence of the emerging approach 🙏

But I must add that this is also (and probably above all) the leaders’ responsibility to drive such change by incentivizing the developers based on their business impact. That's why the developers performance should be measured with right metrics.

I described this idea here:

https://open.substack.com/pub/maxpiechota/p/customer-success-driven-metrics-for?utm_source=share&utm_medium=android&r=2jrq6c

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Such fascinating times we live in!

I really like the action items at the end. It’s too easy to just passively read and nod along. But the real value is translating what you read into a real change in life.

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Thank you, Gilad! As engineering leaders, those actions also apply, and I'm trying to do them more!

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